Marriott lies to callers about corporate policy. Contact information for corporate executives is now available.
Less than a day after gun rights organization Grass Roots North Carolina (GRNC) put the Marriott hotel chain on its “Don’t Buy” list, input to Marriott is coming in from around the country. After National Gun Rights Examiner Dan, Seattle Gun Rights Examiner (and Senior Editor of “Gun Week”) Dave Workman, and Knoxville GRE Liston Matthews followed up on this writer’s original piece, anti-Marriott postings began appearing on gun forums such as The High Road nationwide. (Also see David’s interview on “Trigger Sports Live”).
As you recall in yesterday’s article, the Charlotte Marriott City Center first took the money of hundreds of NRA conventioneers staying at the hotel, plus nearly $10,000 for GRNC’s “Gala for Gun Rights” held at the hotel and then, on Friday night, when events were in full swing, made inadvertent criminals of conventioneers by posting “no firearms” signs on hotel entrances. In North Carolina, carrying firearms in areas where a “conspicuous notice” banning them as been placed is a violation of N.C.G.S. 14-415.11(c), punishable as a Class 2 misdemeanor.
A measure of the effectiveness of the spreading boycott is that Marriott has developed an official response it is now sending to all who e-mail. As you will see below, however, it is based on false information and mis-statement, and despite their assertion, nothing was based on “confusion.”
Lies or not, what the Marriott e-mail tells us is that your contacts are starting to get to them, meaning it is time to turn up the heat.
Here is an excerpt from their canned e-mail:
“Dear Valued Guest,
“…We would like to thank Grass Roots North Carolina/Forum for Firearms Education for its business at the Charlotte Marriott City Center hotel. During the group’s stay, there was some confusion regarding the hotel’s position on the carrying of firearms by the public. It has been the hotel’s long-standing policy to not allow firearms by the public on the premises. In accordance with applicable law, this policy is posted in several locations around the hotel. The permanent notice at the hotel’s entrance had been removed during a recent renovation and was replaced with temporary signage. This temporary posting was removed for a brief period of time, which may have led to guest uncertainty. We sincerely regret and apologize for any confusion or inconvenience this may have caused.
“Marriott’s policy is to comply with all applicable laws and ordinances… As always, the safety and security of our guests and associates is a top priority.
Marriott Customer Care”
…AND THE TRUTH
- Marriott’s “long-standing” policy of prohibiting firearms, while objectionable and a topic for another day, is irrelevant to the current issue. Their policy didn’t make criminals of conventioneers, their signs did.
- The idea that “temporary signage” simply replaced permanent signs is equally false. I visited the facility months ago before booking it. We conducted an event walk-through a week prior. Inspections were made the day prior to and the day of GRNC’s dinner. No signs were posted on the front entrance at any time. In fact, General Manager Jim Diehl told me himself that signs had never been posted at the front or garage entrances, claiming that a “side entrance” had been the only one posted. Other witnesses to the event, including those who have written about or written comments to the previous article support this.
- Far from posting “in accordance with applicable law,” nothing in North Carolina law requires either hotels or restaurants serving alcohol to post signs banning guns. Although N.C.G.S. 14-269.3 bans firearms where alcohol is “sold and consumed,” Marriott’s claim falls flat for two reasons: First, alcohol is sold only in hotel restaurants, not in the lobby, hallways, elevators or other locations. I tested this by attempting (and failing) to purchase an alcoholic beverage at the front desk (see previous article). Second, because nothing in GC.S. 14-269.3 requires a restaurant to post (few are in the state), or to enforce the statute in any way, by posting “no firearms” signs, Marriott created an additional criminal liability under G.S. 14-415.11(c).
- But the grand insult to gun owners lies in the last paragraph: “…the safety and security of our guests and associates is a top priority.” Translation: You, the law-abiding gun owner, can’t be trusted. Moreover, you are expected to surrender your security to a hotel chain which has not only posted an announcement to criminals and psychopaths that you are unarmed, but which has a history of blaming the victim (a rape, victim, actually) when the inevitable occurs.
CORPORATE EXECUTIVES’ CONTACT INFO NOW AVAILABLE
Thanks to Marriott “Rewards” members – up to and including Platinum members – plus a little sleuthing, we now have contacts for the highest levels of the company. Even if you have previously contacted customer service or others, call and e-mail these people immediately and deliver the “Don’t Buy” message loudly and clearly. Moreover, let them know you don’t appreciate being lied to.
- Phone number for “Mr. Marriott’s office:” 800-621-0999. The upper level executive who apparently reports to J.W. Marriott and who is responsible for the Charlotte property is Keith Thomas.
- Kathleen Matthews, Executive Vice President, Global Communications and Public Affairs: [email protected], 301-380-7770. Also include her assistant, Marilyn Cole at: [email protected]
- Chad Callaghan, Vice President of Loss Prevention: [email protected] Also call his assistant Pat Murphy at 301-380-7814 and presuming he ignores your call, feel free to page him at: 800-313-9391.
- And don’t forget the General Manager (and reportedly regional executive) who started this mess: Jim Diehl, [email protected], phone: 704-333-9000, fax (directly to his office): 704-358-6522.
- Finally, nail Customer Care one more time at https://www.marriott.com/suggest/suggest.mi or 888-236-2427
In conclusion, much of the pressure will depend on those of you who are Marriott “Rewards” members – the higher, the better. As you have been doing, please report back with significant developments and communications.
Surprise, surprise: MSNBC loves Marriott.
As gun owners are being abused and lied to by Marriott International, left-leaning MSNBC is lauding the corporation’s “good customer service” in a piece entitled “10 companies that treat you right.” Never big believers in coincidence, we should point out that Kathleen Matthews, Marriott EVP for Global Communications and Public Affairs, is the wife of Chris Matthews – yes, that Chris Matthews – anchor of MSNBC’s ”Hardball.” Hmmm…
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