It’s not rocket science, your business can’t flourish without the constant happiness of your customers. Product, price, and placement are increasingly becoming insignificant as businesses are adequately becoming competitive. Most business owners do know customer service is the key, but many are still lacking the basic customer service skills. The tips below should serve as a start to your quest for excellent customer service;
1) Listen To Your Customers:
Listening to the questions and concerns of your customers is important, but what’s ultimately important is following up. Be proactive, follow up with every customer you provided a solution or tip to; find out if it helped and what else you can do to further facilitate a solution.
2) Ensure Continual Improvement
Continue to train you and your staff on the policies of your business and find ways to improve all aspects of the business to better serve your customers.
3) Expect Disputes And React Accordingly
Archiving great excellent service is a tall order, it is best to acknowledge the many slip ups as a part of the journey and create a system that effectively addresses situations as they come up.
4) Hold Yourself Accountable
When you inevitably encounter a dissatisfied customer, don’t be quick to put the blame on an employee or the customer. Take responsibility for you business and make sure you train employees in order to avoid a recurrence of the same problem.
5) Swallow Your Pride And Apologize
In an event of a mistake, don’t let your ego get in the way of your business. Apologize to your customers and build their confidence that it will not happen again.
6) Build Customer Loyalty Not Just Satisfaction
Have a personal approach to all your customers, educate them on your product or service, and offer them incentives. These are just a few ways to keep your customers coming back to you.
7) Put Your Money Where Your Mouth Is
Guarantee 100% customer satisfaction or give them their money back, this is a sure fire way to ensure you and your staff are committed to providing excellent service